Every issue. Tracked. Resolved. Rated.
A structured helpdesk for society complaints — residents raise tickets, committee assigns and tracks resolution, SLA alerts prevent things from falling through the cracks. Resolved complaints are rated by residents.
Get This For Your Society9 types
Complaint categories
SLA
Alerts for overdue tickets
5★
Resident satisfaction rating
Categories: Electrical, Plumbing, Lift, Civil, Security, Cleanliness, Noise, Pest, Other
Urgency levels: Normal, High, Emergency — Emergency triggers immediate alert
Committee assigns complaint to staff member or vendor
Status tracking: Open → Acknowledged → In Progress → Resolved → Closed
SLA deadline per category — overdue complaints flagged to admin
Resolution notes from committee visible to resident
Star rating (1–5) by resident after resolution — quality tracking for committee
Admin dashboard with open count, resolution rate, and average rating
Resident raises a complaint
Select category, describe issue, set urgency. Submitted in under 30 seconds.
Committee is notified
Instant notification to the committee. Complaint appears in the helpdesk dashboard.
Assigned and tracked
Committee assigns to staff or vendor. Resident sees status update in real time.
Resolved and rated
Once resolved, resident rates the resolution. Ratings build accountability over time.
Society मित्र is free for RWAs. We onboard you in one day.